Privacy Policy

Amate Experiences, with address at Calle 1H x 8 y 12 #142, México Nte., 98127, Mérida, Yucatán, México and internet portal, is responsible for the use and protection of your personal data, and In this regard, we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

Provision of any requested service

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

Identification and contact data

Bank details

With whom do we share your personal information and for what purposes?

We inform you that your personal data is shared with the following people, companies, organizations or authorities other than us, for the following purposes:

guide, driver, instructor and any other person involved in the requested experience, by providing a better service. Bank details will not be shared or saved.

How can you access, rectify or cancel your personal data, or oppose its use or exercise the revocation of consent?

You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Also, it is your right request the correction of your personal information in case it is out of date, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as oppose the use of your personal data for purposes specific (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request via email to and it must contain:

Description of the object of the writing, which may be, but not limited to, the following: Revocation of consent to process your data personal; and/or Notification of the improper use of the processing of your personal data; and/or Exercise your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel or Oppose. In case of Rectification of personal data, you must indicate the exact modification and attach the supporting documentation; it is important in case of revocation of consent, that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we require to continue treating your personal data. Also, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested, or the conclusion of your relationship with us.

In how many days will we respond to your request?

20 days

By what means will we communicate the response to your request?

To the same email from which the request was sent.

Use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and experience when browsing our page. The personal data we obtain from these technologies tracking are as follows:

Session identifiers, username and passwords

These cookies, web beacons and other technologies can be disabled. To learn how to do this, consult the help menu of your browser. Note that, If you disable cookies, you may not be able to access certain personalized features on our website.

How can you find out about changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs the products or services we offer; of our privacy practices; Changes in our business model, or other causes. We are committed to keep this privacy notice updated about the changes it may suffer and you can always consult the updates that exist on the website

Last update of this privacy notice: 04/27/2022.